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Free roofing operations tool

Roofing Lead Response Self-Assessment

Review your own first reply, follow-up, reply visibility and escalation answers using the source’s weighted questions. The result is directional and not an industry benchmark or staff-performance audit.

Method
Source-reviewed
Version
Tool contract v1
Reviewed

Inputs

Answer the self-assessment questions

Answer at least three for a directional result; all ten provide the fullest source score.

Assessment progress0 of 10 answered
0 of 10 answered

The result is based only on questions answered.

Question group

Intake and acknowledgment

How a new request is recognized and first answered.
1. How fast do new website estimate requests usually get a first reply?

2. Do after-hours estimate or inspection requests get an automatic acknowledgment?

Question group

Follow-up and brakes

Whether progression is documented and stops on reply.
3. How many follow-ups happen if the homeowner does not reply?
4. Does follow-up stop automatically when the homeowner replies?
9. Do you have a written follow-up cadence for estimate requests?

Question group

Reply visibility and ownership

Where replies land, who sees them, and who steps in.
5. Where do homeowner replies usually land?
6. Who gets alerted if a homeowner replies and nobody handles it?
7. Are website form fills, email replies, and SMS replies visible in one place?
10. How confident are you that no good estimate requests are sitting unanswered right now?

Question group

Completed-job follow-through

Whether the process includes a consistent review request.
8. Are review requests sent after completed jobs?

How the directional score works

Answered-question formula

Score = answered points earned ÷ answered points possible × 100, rounded to a whole number. Unanswered questions are not counted.

Display correction

The source calculation remains intact, but the visible result and copy action stay unavailable until at least three answers are present.

The source’s comparative “better than most” statement was removed because no supporting benchmark is present. No replacement benchmark was invented.

Lead response self-assessment FAQ

What is a good lead response score?

The source bands label 85-100 Strong, 70-84 Solid but improvable, 40-69 Leaky and 0-39 High Risk. These are transparent tool bands, not an industry benchmark.

Why must I answer at least three questions?

A one-answer percentage can look complete while representing only one category. The migration keeps the source formula but withholds the displayed result until three answers exist.

Does this prove conversion performance?

No. It reviews process answers and does not claim a conversion lift, market benchmark or operational outcome.